KLIK & KLAAR IT
Frequently asked questions
Answers about my services, prices and working arrangements, grouped by topic.
General
Does asking a question cost anything?
No. You can always ask me a question without obligation. You only pay once you accept a quote.
Do you work with international companies and expats?
Yes. I work in English, Dutch and Polish, and I'm used to explaining Dutch systems to people who are new here.
Can you help me set up IT for a new business in the Netherlands?
Yes. From domain name and email to workstations and your network. You get a clear quote first.
Who do you work with?
I help freelancers and sole traders (zzp) and small businesses with their IT.
Where do you work?
I work in The Hague and surroundings.
Which languages can I contact you in?
You can message me in English, Dutch or Polish.
Do you help remotely or on site?
Both. I look at what is needed. I can visit for a network or printer, and help remotely with accounts and settings.
How quickly do you reply?
A quick reply, usually within a working day.
Do you also help private customers?
I focus on freelancers, sole traders and small businesses. I help private customers when my schedule allows. The arrangements are set out in your quote.
Prices and payment
Will I know the fixed price before work begins?
Yes. You receive a quote with a fixed price, a description of the work and the agreed schedule. I start after your approval.
What does one-off help cost?
Work outside the quote is charged by the hour. The rate is set out in your quote.
Do you charge VAT?
No. I use the Dutch small business VAT exemption (KOR), so I don't charge VAT. The price you see is the price you pay.
When do I pay?
Payment arrangements are set out in your quote.
Are equipment and licences included?
No. You pay for equipment, domains, licences and other third-party costs separately, directly with the provider.
Do you work outside the area?
The Hague and surroundings. Outside the area? Feel free to ask.
Domain name & business email
Can I keep my existing domain name?
Yes. I check where your domain is registered and what is needed to connect or transfer it. The domain stays in your name.
What is the difference between a mailbox and an alias?
A mailbox has its own inbox and login. An alias is an extra address that delivers email to an existing mailbox.
Can I bring my old email with me?
Email migration means moving your existing messages. I discuss what needs moving with you and include it in your quote.
Are monthly licences included?
No. You pay for your domain and licences directly with the provider. They are not included in my work.
Will you choose Microsoft 365 or Google Workspace for me?
I explain the differences and look at the apps you use. You choose; I set up the subscription you select.
Website
How many pages will I get?
I agree the pages and their content with you. The exact scope is in your quote.
Who writes the website text?
You supply your own text. I help with the layout and think through with you what each page should say. The content is set out in your quote.
Do I pay for hosting every month?
Hosting can be free, with no monthly charge. You can also include the website in an IT support plan. You pay for the domain name separately with the provider.
Will I go straight to the top of Google?
I do not promise that. I set up the basics for visibility and help with your Google Business Profile. Google decides your website’s position.
How do I pay for later changes?
Work outside the quote is charged by the hour. The rate is set out in your quote.
Can I have an online shop or customer login?
These are not included in this service. If you need them, I discuss what you are looking for first; there is no price for them in this package.
Network, printers & VoIP
Do I need to buy new network equipment?
Not automatically. I assess what you already have first. If different equipment is needed, I advise you before you buy anything.
What is VoIP?
VoIP is business calling over the internet. You use an app or desk phone; I can set up call forwarding and voicemail.
Are routers, printers and phones included?
No. You buy the equipment based on my advice, or I arrange it at cost. You also pay for the phone subscription separately.
Can you run cables through walls or ceilings?
Only by agreement. I discuss what is needed and what is included in your quote first.
Will I get a record of my network?
Yes. I document how your network is set up and store the associated passwords securely.
Workstations & office IT
Do I need new computers, or can I keep my existing ones?
I check what you have and what your employees need first. If your existing computers are suitable, I set them up. A faster SSD or extra memory can sometimes be enough.
Laptop or desktop: which suits my business?
That depends on the work, apps, mobility and budget. I help you choose, including monitors and a docking station.
Is the equipment in my name?
Yes. Equipment and licences are in your business’s name, so the warranty belongs to you. I advise and order, or you buy from my list.
Can you set up outside working hours?
Yes, I can arrange setup outside working hours if you prefer. I agree the timing and work with you beforehand.
What happens when an employee leaves?
I close the agreed accounts and secure business data. I agree with you which files need keeping and who needs access.
What about maintenance after setup?
One regular contact for your IT. I look after your workstations with updates and security, and help with faults and questions. I agree the exact scope with you to suit your business. Cancellable monthly.
IT support plan
How much help is included in the plan?
One regular contact for your IT. I look after your workstations with updates and security, and help with faults and questions. I agree the exact scope with you to suit your business. Cancellable monthly.
What if I need extra help?
Work outside the quote is charged by the hour. The rate is set out in your quote.
How do we agree the support scope?
The exact work and arrangements are in your quote. I agree them with you to suit your business.
How can I cancel?
Cancellable monthly.
Are you available day and night?
The plan is not a round-the-clock service. A quick reply, usually within a working day. The arrangements are in your quote.
Does the plan include large projects?
No. I prepare a separate quote for a large project. Equipment and licences are also paid for separately.
Contact
Ask for a quote
Even if you are still unsure, asking a question does not commit you to anything.