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How it works

From your first message to handover. You receive a quote with a fixed price before I start.

The five steps

  1. You send a message

    Send me a WhatsApp message or email and tell me what needs doing. A photo or screenshot helps me understand the situation.

  2. I take a look

    I ask a few questions or look remotely. If needed, I assess the situation on site.

  3. You receive a quote

    You receive a description of the work, a fixed price and the agreed schedule. You also see what is not included; I only start after your approval.

  4. I sort it out

    After your approval, I work remotely or on site. I agree with you when I need access to your devices.

  5. Handover and follow-up

    I show you what I have done and explain how to use it. If you have a question afterwards, you can message me.

What is in a quote?

Description
The work I will do.
Fixed price
The agreed price for that work.
What is and is not included
The work and costs covered by the quote, and what you pay for separately.
Schedule
I agree the schedule with you and include it in your quote.

Payment

  • Payment arrangements are set out in your quote.
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Remotely or on site

Remote help

With your permission, I access your device remotely. This can help with email, accounts or settings.

On site

I can visit for work on your network or devices. My service area is The Hague and surroundings.

Your data

Data arrangements

A data processing agreement sets out how I handle personal data on your behalf. If one is needed for the work, I agree it with you.

Passwords

I store passwords in encrypted form. That means they are not kept as readable text. Your accounts and domains remain in your name.

Ask for a quote

Even if you are still unsure, asking a question does not commit you to anything.